These Terms of Service (“Terms”) govern your use of all services and offerings provided by Darkveil LLC (“Dark Veil,” “we,” “our,” or “us”). By accessing our website, purchasing a service package, or engaging with our offerings in any manner, you (“Client,” “you,” or “your”) agree to be bound by these Terms as of the effective date listed herein.

Dark Veil offers privacy, security, and data protection services, including but not limited to: data removal from public-facing databases, dark web and breach monitoring, OSINT risk assessments, facial recognition opt-outs, behavioral risk profiling, and bespoke consulting. The specific scope of services depends on the package you select and may be further detailed in a separate Client Service Agreement. While we use commercially reasonable tools and methods, we do not guarantee the complete or permanent removal of personal data from the internet or the prevention of future data exposure. Some data sources are outside of our control and may republish or retain your data regardless of opt-out efforts. Certain components of our services rely on third-party platforms or databases to deliver results. We are not responsible for the accuracy, timeliness, or availability of data or performance from these third-party systems.

You agree to provide accurate and timely information necessary for the successful execution of our services. You also authorize Dark Veil to act on your behalf in submitting opt-out and removal requests to third parties, and you may be required to provide identity verification in certain cases to fulfill these requests. You understand that delays in response or inaccurate data may impair our ability to perform effectively.

By engaging with our services, you consent to receive communications electronically, including reports, updates, alerts, and requests for action. These may be delivered via email, portal notifications, or SMS, and may contain sensitive information related to your privacy status. You may withdraw consent to non-essential communications at any time, though this may limit the effectiveness of the service.

Fees for services are stated clearly at the time of purchase and are non-refundable unless otherwise specified. We reserve the right to change pricing at any time with reasonable notice. All intellectual property provided or used by Dark Veil—including but not limited to software, reports, dashboards, and internal methods—remains the exclusive property of Dark Veil and may not be copied, reverse-engineered, resold, or redistributed without written permission.

All client communications, personal data, and findings are treated as confidential. We do not sell or share your information except as necessary to deliver the service or comply with legal requirements. You may request access to or deletion of your data at any time, and we retain client data only as long as necessary to fulfill the services or comply with applicable law. To the fullest extent permitted by law, Dark Veil disclaims liability for any indirect, incidental, or consequential damages arising from the use of or inability to use our services. In no event shall our total liability exceed the amount paid for the service in question.

You agree to indemnify, defend, and hold harmless Dark Veil, its employees, contractors, agents, and affiliates from any claims, damages, liabilities, or expenses (including legal fees) arising from your use of the services, your violation of these Terms, or any third-party claim based on your conduct or submitted data.

We reserve the right to terminate service at our discretion in cases of breach, misuse, fraud, or actions that compromise the safety or legality of our work. You may terminate service at any time; however, refunds will not be issued unless otherwise agreed upon in writing.

In the event of a dispute, you agree to resolve any claim, controversy, or legal issue relating to these Terms or our services through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Virginia, and both parties waive the right to a jury trial or participation in any class action.

We are not liable for any failure to perform due to causes beyond our reasonable control (“Force Majeure”), including but not limited to acts of God, internet outages, cyberattacks, third-party service failures, labor shortages, governmental actions, or pandemics.

These Terms are governed by and interpreted in accordance with the laws of the State of Virginia, without regard to conflict of law principles. We may modify these Terms at any time by updating the content on our website. Your continued use of our services after such changes constitutes your acceptance of the revised Terms. If you have questions or concerns, please contact us at team@dark-veil.com.

Effective Date: 4/23/25